Waiter Job at Defence Raya Golf and Country Club, Lahore

I. Introduction: Serving Excellence in Elite Hospitality

We are seeking dedicated and professional individuals to join the distinguished team at Defence Raya Golf and Country Club, Lahore, as a full-time, on-site Waiter. Defence Raya is renowned as one of Lahore’s premier leisure and dining destinations, serving an exclusive clientele that demands the highest standards of service, discretion, and quality.Waiter Job at Defence Raya Golf

This role is not simply about serving food; it is about providing an unforgettable hospitality experience. The Waiter serves as the crucial front-line ambassador of the club, embodying our commitment to excellence. The ideal candidate will thrive in a fast-paced, high-end environment and is driven by the goal of achieving total guest satisfaction. This position offers a stable career path with significant growth opportunities within the luxury hospitality sector.

Position Details:

• Title: Waiter
• Location: On-site, Defence Raya Golf and Country Club, Lahore
• Type: Full-time

II. Role Description: Daily Duties and Guest Engagement

The Waiter role is dynamic, requiring a balance of efficient operations and impeccable interpersonal skills. Success hinges on attention to detail and a proactive approach to guest needs.

A. Core Service Delivery

The primary responsibility is to ensure excellent customer service at every touchpoint. This begins with a warm welcome and continues until the guest departs.

1. Order Management: Efficiently and accurately taking food and beverage orders. This requires thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens, to confidently answer guest inquiries and offer recommendations.
2. Serving and Presentation: Serving food and beverages with elegance, proper etiquette, and minimal disruption to the guest. This includes correctly staging the table, presenting dishes according to club standards, and ensuring all items are delivered in perfect condition and temperature.
3. Guest Satisfaction: Continuously monitoring the dining area and proactively anticipating guest needs, such as refilling water, clearing plates, and addressing any concerns promptly and professionally to ensure guest satisfaction.

B. Operational and Hygiene Standards

Daily tasks extend beyond direct guest interaction to maintaining the operational readiness and hygiene of the dining environment:

• Setup and Cleanup: Responsible for setting up tables according to reservations and club protocol (including linens, silverware, and glassware) before service, and quickly and quietly clearing tables after guests leave.
• Maintenance: Maintaining cleanliness and hygiene in the dining area. This includes sweeping, mopping spills, sanitizing surfaces, and ensuring service stations are fully stocked and impeccably organized throughout the shift.
• Payment Processing: Accurately handling transactions and processing guest payments, whether through cash, credit card, or club membership accounts, adhering strictly to accounting procedures.

C. Team Collaboration

The Waiter works closely with kitchen staff, bar staff, and management to ensure a seamless service flow. Effective communication skills are vital for relaying order details, managing timing, and handling special requests.

III. Qualifications: Skills for Success

We are seeking candidates who possess a blend of soft skills, professional experience, and operational efficiency.

A. Essential Professional Skills

• Customer Service Excellence: A genuine passion for hospitality and a proven track record in customer service. The ability to remain courteous, professional, and composed under pressure is mandatory.
• Communication Skills: Clear, professional, and respectful verbal communication skills in both English and Urdu for effective guest interaction and internal team coordination.
• Food & Beverage Knowledge: Direct Food & Beverage and Food Service experience is required, demonstrating familiarity with common dining procedures and industry standards.
• Speed and Focus: The ability to work in a fast-paced environment (during peak dining hours or events) while maintaining accuracy and professionalism.
• Attention to Detail: Meticulous attention to detail and organizational skills are essential for ensuring correct order delivery, proper table settings, and hygienic standards.

B. Background and Desirable Attributes

• Prior Experience: Prior experience in a similar role (especially in a high-volume restaurant or a hotel) is highly advantageous.
• Education: A High school diploma or equivalent is preferred.
• Cooking Skills: Basic cooking skills are a plus, as a fundamental understanding of food preparation enhances the ability to discuss menu items confidently with guests.

IV. Compensation and Benefits: Rewarding Elite Service

Working at a premium venue like Defence Raya Golf and Country Club places this role in a higher tier of hospitality compensation, especially considering the potential for high tips.

A. Salary Structure (PKR)

The compensation package is competitive and reflective of the club’s premium brand, typically falling within the following range:

Component	Estimated Monthly Range (PKR)	Notes
Base Salary	PKR 35,000 – 50,000	Determined by experience and interview performance.
Service Charges	PKR 10,000 – 20,000+	A mandated distribution from bills, adding a significant boost to income.
Tips (Tipping Culture)	Highly Variable (Potential for PKR 15,000+)	Due to the affluent nature of the club’s clientele, personal tips can be substantial.
Total Estimated Earning	PKR 60,000 – 85,000+	A realistic total earning potential, making it highly competitive in the Lahore market.

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B. Additional Benefits

• Meals and Uniform: Provision of daily duty meals and a professional uniform.
• Career Growth: Opportunities for vertical growth into roles like Head Waiter, Supervisor, or F&B Manager, backed by internal training programs.
• Professional Environment: Experience working in a structured, prestigious, and secure environment which adds significant value to a professional hospitality CV.

We are looking for individuals who view waiting as a professional craft, not merely a job. If you are ready to deliver world-class service and build a rewarding career in luxury hospitality, we encourage you to apply.