Customer Service Representative job

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Are you passionate about luxury brands, customer care, and creating unforgettable experiences? JAF, Pakistan’s premium perfume brand founded by Shahveer and Ayesha, is hiring a Customer Service Representative in Lahore. This role is a perfect fit for individuals who want to represent an exclusive luxury brand while building strong relationships with customers.Customer Service Representative job

About JAF

JAF was born from a love story between Shahveer and Ayesha, a couple united by their shared obsession with perfumes. What started as a personal journey of collecting rare scents turned into a full-fledged brand in 2024. JAF reflects elegance, luxury, and storytelling through fragrances that symbolize their journey together. Each perfume is crafted with the finest ingredients and presented in premium packaging, making it one of Pakistan’s most sought-after perfume brands.

By joining JAF, you’ll become part of a company that isn’t just selling perfumes—it’s sharing a story of passion, elegance, and craftsmanship.

Job Role – Customer Service Representative

As a Customer Service Representative (CSR) at JAF, you’ll play a key role in ensuring that every customer feels valued, heard, and appreciated. This is a full-time, on-site position in Lahore where you will interact directly with customers, resolve their concerns, and provide assistance that matches the luxury standards of JAF.

Key Responsibilities

  1. Customer Interaction & Support
    • Handle incoming calls, emails, and messages from customers.
    • Answer product-related queries with confidence and accuracy.
    • Provide personalized service that enhances the luxury brand experience.
  2. Issue Resolution
    • Resolve complaints, returns, and exchanges in a professional manner.
    • Offer solutions that maintain customer trust and satisfaction.
  3. Customer Relationship Management
    • Build long-term positive relationships with customers.
    • Manage and update customer accounts and profiles.
    • Record and analyze customer feedback to improve services.
  4. Brand Representation
    • Represent JAF with professionalism, elegance, and courtesy.
    • Uphold the brand’s premium image in every customer interaction.
  5. Team Collaboration
    • Work closely with sales, marketing, and logistics teams.
    • Ensure seamless communication for smooth order handling and after-sales support.

Qualifications & Skills

  • Essential Skills:
    • Strong communication and interpersonal skills.
    • Proven ability to manage customer inquiries and complaints.
    • Problem-solving and attention to detail.
    • Ability to work independently and in a team environment.
  • Preferred Skills:
    • Experience in customer service within luxury goods or perfume industry.
    • Understanding of customer experience management.
  • Education:
    • Minimum: High school diploma or equivalent.
    • Preferred: Bachelor’s degree in Business, Communication, or related fields.

Salary & Benefits

While JAF has not disclosed the exact salary for this role, based on similar luxury retail and perfume industry roles in Pakistan, the expected salary range is:

  • PKR 50,000 – PKR 80,000 per month (depending on experience and qualifications).

Additional Benefits may include:

  • Employee discounts on JAF luxury perfumes.
  • Health and wellness coverage.
  • Career development and training opportunities.
  • Being part of a luxury lifestyle brand with growth potential.

Why Work at JAF?

  • Be part of a premium perfume brand that combines luxury and storytelling.
  • Gain exposure in the luxury goods industry, a fast-growing sector in Pakistan.
  • Work in a creative and supportive environment that values customer experience.
  • Build your career with a brand that focuses on elegance, passion, and customer loyalty.

Career Path & Growth

This role offers a stepping stone to higher-level positions within JAF, such as:

  • Customer Experience Manager
  • Brand Executive
  • Sales & Marketing Specialist
  • Operations Coordinator

By excelling as a Customer Service Representative, you can grow into leadership roles within the luxury goods industry.

Final Thoughts

The Customer Service Representative role at JAF is more than a customer support position—it’s about representing luxury, storytelling, and elegance. If you have strong communication skills, a passion for customer care, and an interest in luxury brands, this is your chance to become part of one of Pakistan’s most exciting perfume ventures.

Apply now to join JAF and contribute to a brand that blends passion, fragrance, and craftsmanship.

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