Auditor Job at Hurak Technologies in Lahore

H1: Sharpen Your Skills: On-Site QA Internship with Hurak, a Global EdTech Leader

Hurak is a rapidly expanding force in the EdTech landscape, specializing in providing comprehensive online and classroom-based compliance training across the UK. With over 12 years of industry experience, Hurak is strategically focused on expanding its business to become a truly global brand. To maintain the world-class quality demanded by its international client base, the company is seeking a motivated and meticulous individual to join its Lahore team as a Quality Assurer (Intern).Auditor Job at Hurak Technologies

This is a premier opportunity for fresh graduates with 0–1 years of experience to gain intensive, hands-on training in process auditing, customer service quality management, and operational reporting. Based on-site in DHA Phase 6, Lahore, this internship offers a structured path to mastering the vital function of quality assurance within a high-growth technology and education company.

H2: The Opportunity: Position Overview, Compensation, and Logistics

The QA Intern position demands a full-time commitment, strategically aligning with international business hours to support Hurak’s UK operations.

Detail	Information	SEO/Keyword Focus
Position Title	Quality Assurer (Intern)	QA Internship Lahore
Company Sector	EdTech (Compliance Training)	EdTech Jobs Pakistan
Job Type	On-Site, Full-Time Internship	Fresh Graduate QA Jobs
Work Timings	12:00 PM – 9:00 PM (Evening Shift)	Evening Shift Internship
Location	DHA Phase 6 Lahore	DHA Lahore Jobs
Estimated Monthly Stipend/Salary	PKR 25,000 – PKR 40,000	Internship Stipend Lahore

Stipend Note: This compensation range reflects the dedicated, full-time nature of this onsite role and the specialized skills involved in quality assurance, offering a highly competitive stipend for an entry-level position in Lahore’s EdTech sector. This financial commitment allows the intern to focus entirely on learning and contributing to the company’s expansion goals.

H2: Key Responsibilities: The Pillars of Quality Assurance

The Quality Assurer Intern acts as an internal auditor, ensuring every customer interaction and internal process adheres to Hurak’s strict standards for accuracy, completeness, and timely execution.

H3: 1. Ticket Management & Review (Zoho Desk Mastery)

A major focus is auditing the effectiveness and documentation of customer support interactions managed through the Zoho Desk platform.

• Ticket Auditing: Monitor and audit closed tickets to ensure that customer issues were resolved accurately and that the resolution steps were documented clearly.
• Data Integrity: Verify if customer contact information is correctly logged and updated within the system, crucial for data compliance and follow-up.
• Error Reporting: Identify and report any improperly closed or mishandled tickets, focusing on adherence to service level agreements (SLAs).
• Call and Follow-up Verification: Review detached calls, linking them to tickets and ensuring that all necessary follow-ups were made by the support team.
• Timeliness Tracking: Proactively track and manage open calls and unresolved issues to drive prompt and satisfactory closure.

H3: 2. Task & Process Quality Assurance

This pillar ensures the efficiency and correctness of internal operational workflows across various departments.

• Task Accuracy: Review open tasks generated across departments for accuracy, priority setting, and timely execution, providing an independent quality check before completion.
• Constructive Feedback: Provide clear, actionable feedback to relevant teams on identified quality gaps and improvement opportunities, fostering a culture of continuous improvement.
• Corrective Actions: Collaborate with team leads to document and implement corrective actions based on audit findings, helping to refine standard operating procedures (SOPs).

H3: 3. Reporting, Metrics, and Continuous Improvement

The role requires moving beyond reactive checking to proactive data analysis and process development.

• Audit Logging: Generate and maintain regular quality reports and audit logs, providing quantitative data on service performance.
• Trend Analysis: Highlight trends & recurring issues, using data to pinpoint systemic weaknesses in processes or training needs within the team.
• Process Refinement: Directly contribute to the development and refinement of quality assurance processes, helping Hurak scale its operations efficiently as it becomes a global brand.

H2: Key Requirements and Career Growth Path

This role is tailored for a highly organized beginner looking for a professional start.

H3: Requirements for the Future QA Professional

• Education: A Bachelor’s degree is the minimum educational requirement, signifying foundational analytical and communication skills.
• Experience: 0–1 years of relevant work experience—Freshers are strongly encouraged to apply, demonstrating Hurak’s commitment to developing new talent.
• Language Skills: Proficiency in English skills, both writing and verbal, is crucial for clear reporting, documentation, and effective communication with a team serving the UK market.

H3: Unlocking Professional Value

Joining Hurak as a QA Intern offers invaluable career benefits:

1. Specialized EdTech Exposure: Gain experience in the niche, recession-proof market of compliance training, a highly regulated sector that demands impeccable quality.
2. Tool Proficiency: Achieve proficiency in enterprise-level tools like Zoho Desk and master the skills of documentation, reporting, and systematic auditing—skills highly valued in any corporate environment.
3. Career Trajectory: A successful internship positions the individual perfectly for a full-time QA Associate or Coordinator role within Hurak’s expanding global team, offering a clear path for professional advancement in Lahore.

By embracing this onsite internship from 12 PM to 9 PM, the intern will receive focused mentorship and hands-on experience, transforming theoretical knowledge into the practical expertise required to ensure Hurak maintains its competitive edge in the global EdTech market.