I. Overview: Join the Global RepairDesk Movement
RepairDesk is not just software; it is the modern operating system for the global repair industry. As a leading repair shop management software, we empower over 3,000 businesses globally—from single-store operations to international franchises—across more than 30 languages. Our platform boasts 40+ powerful integrations and modules designed to solve complex challenges related to inventory management, time tracking, and profitability. We are seeking an elite Sales Account Executive to join our revenue team and champion our product to the vital Small-to-Medium Business (SMB) segment worldwide.
This is a high-impact, full-time role where you will directly contribute to our global expansion and sustained revenue growth. The role demands a professional with exceptional technical comprehension, profound product expertise, and keen business acumen to consultatively guide prospects toward the best solutions. Your success will be measured by your ability to increase sales effectiveness, drive productivity, and consistently meet challenging revenue targets.Sales Account Executive
II. Key Responsibilities: Driving Quota and Customer Value
As a Sales Account Executive, your mission is to convert qualified leads into long-term, profitable customers by serving as their trusted advisor throughout the sales cycle.
A. Revenue Achievement and Business Acumen
- Quota Consistency: You will be accountable for demonstrating the ability to consistently achieve monthly and quarterly quota expectations. This requires excellent planning, pipeline management, and closing proficiency.
- Consultative Sales: You will proactively consult with customers in an inbound and outbound effort (utilizing calls, emails, and virtual meetings) to deeply uncover their unique needs, pain points, and operational workflows. Your role is to advise on the best solutions RepairDesk offers for their business challenges, not merely to sell features.
- Industry Expertise: Quickly developing overall industry knowledge of the repair sector (mobile, computer, electronics) to speak confidently and credibly with business owners and managers.
B. Product Demonstration and Communication
- Customized Demonstrations: Becoming fully capable of providing customized, compelling demonstrations of the RepairDesk’s product offering. You must be able to tailor your presentation to prospects spanning a multitude of roles, from frontline technicians to executive owners.
- Technical Mastery: Thoroughly understanding all aspects of the RepairDesk products—including integrations, pricing models, and module functionality—and possessing the skill to explain complex technology simply to all types of users, regardless of their technical sophistication.
- Presentation Excellence: Utilizing your outstanding presenting skills to both technical and executive audiences, ensuring the value proposition resonates equally with the daily user and the decision-maker.
C. Process Adherence and Collaboration
- Sales Cycle Management: Serving as a crucial component of the sales process by working in dedicated partnership with SDRs (Sales Development Reps), CSMs (Customer Success Managers), Support, and other relevant departments. This collaboration is essential to ensure a seamless, efficient, and enjoyable customer experience from initial contact through to successful onboarding.
- KPI Compliance: Diligently adhering to daily KPIs, such as the required volume of calls, meetings, and emails per day, and strictly ensuring attending customer meetings on time to maintain professionalism and pipeline velocity.
- CRM Hygiene: Maintaining discipline in sales operations by strictly adhering to CRM practices and maintaining its hygiene. Accurate logging of all activities, stages, and notes in the CRM (e.g., Salesforce, HubSpot) is non-negotiable for accurate forecasting.
- Procedural Integrity: Strict commitment to following the sales process and abiding by the rules of engagement to ensure fairness and efficiency across the entire sales team.
III. Requirements: The Profile for Success
We are looking for a highly driven professional who blends experience with an aptitude for learning and consultative selling.
A. Experience and Education
- SaaS Expertise: 2-5 Years of verifiable SaaS (Software-as-a-Service) Sales experience is mandatory. Candidates must understand recurring revenue models, subscription sales cycles, and the unique challenges of selling cloud-based solutions.
- Track Record: A consistent track record of selling complex solutions and the ability to make the complex sound simple to prospective buyers.
- Education: A bachelor’s degree is required; a focus on business or management is strongly preferred as it demonstrates foundational business acumen.
B. Competencies and Mindset
- Communication: Excellent communication skills (written and verbal) for international correspondence and product presentations.
- Sales Mindset: Demonstrably creative, coachable, collaborative, goal-oriented, and thoughtful in your approach to sales and team interaction.
- Analytical Skills: Proven analytical and problem-solving skills to diagnose customer needs accurately and propose tailored, effective solutions.
- High Competence: We are looking for you to bring a high level of competence, curiosity, and focus to every interaction and task.
IV. Benefits and Compensation: Rewarding Global Talent
Working for a global SaaS company means receiving compensation and benefits tailored to attract top-tier talent in the international market.
A. Salary and Incentives
- Global Compensation: Salary paid in USD. This offers superior earning potential and stability compared to local currency compensations, aligning your rewards with the global markets you serve.
- Future Stake: Opportunity to participate in a Profit/Stocks Sharing Plan for tenured employees, offering a stake in the company’s long-term success.
B. Comprehensive Wellness and Support
- Health Coverage: Robust Health Insurance (IPD) covering Self, Spouse & Children, ensuring peace of mind for you and your family.
- Paid Time Off: Generous Paid Leaves including Casual, Medical, and Annual leave balances.
- Work-Life Balance: Dedicated Maternity & Paternity Benefits to support our team members during major life events.
- Daily Support: Subsidised Lunch/Dinner provided, ensuring convenience and fostering team camaraderie during working hours.
This is a fantastic opportunity to build a high-growth career in the high-demand global SaaS industry, backed by competitive compensation and a supportive international team.