Location: Lahore, Pakistan (Hybrid – Office + Field)
Experience: 1.5+ Years in Account Management / Vendor Relations
Employment Type: Full-time
Open Positions: 2
Application Deadline: Open until filled
About foodpanda
Key Account Manager job. foodpanda is the #1 food delivery platform in Pakistan, part of Delivery Hero — the world’s leading local delivery network operating in 70+ countries.
- HQ: Berlin, Germany
- Listed: Frankfurt Stock Exchange (MDAX)
- Mission: Deliver fast, easy, amazing experiences — to your door.
We move at mind-boggling speed, innovate from scratch, and never stop until the target is crushed. If you’re driven, creative, and obsessed with growth, this is your playground.
The Role: Key Account Manager
You’re the 360° partner to foodpanda’s top-tier restaurants (GMV Class A & B). Your job? Grow orders, lock exclusivity, reduce churn, and turn vendors into raving fans — all while hitting aggressive KPIs.
This is not a desk job. You’ll be in the field training staff, shooting DL photos, launching promos, and fixing logistics fails — then back at HQ crunching data and driving cross-functional projects.
What Success Looks Like
| KPI | Target |
|---|---|
| Incremental Orders | +15% MoM from your portfolio |
| Retention Rate | 95%+ for Class A/B vendors |
| Exclusivity Deals | 2 new exclusive partnerships/month |
| Issue/Fail Rate | <2% (logistics + order errors) |
| DL Photography | 100% coverage for top 50 accounts |
| Campaign ROI | 3x+ on monthly/event promos |
You own the P&L of your vendors — every order, every complaint, every win.
Key Responsibilities
| Area | What You’ll Do |
|---|---|
| Vendor Growth | Train staff, optimize menus, launch promos, hit +15% order growth |
| Exclusivity | Lock 2 offline/online exclusive deals/month with Class A/B |
| Operations | Fix logistics fails, reduce issue rate, ensure on-time delivery |
| Content | Coordinate DL photography, menu revamps, A/B tests |
| Campaigns | Acquire monthly + event-based deals, track ROI |
| Cross-Functional | Lead projects with Ops, Marketing, Logistics, Tech |
| Reporting | Weekly vendor health dashboards, QBRs, management updates |
Requirements
| Must-Have | Details |
|---|---|
| Experience | 1.5+ years in account management / vendor relations (F&B preferred) |
| Negotiation | Close exclusive deals under pressure |
| Communication | Run QBRs, train restaurant teams, influence stakeholders |
| F&B Knowledge | Understand menu costing, peak hours, rider logistics |
| Tools | Excel (pivot, vlookup), G-Suite, CRM (Salesforce/Zoho) |
| Mobility | Field visits 60% — bike/car + fuel allowance |
Bonus: Photography skills, campaign design, SQL basics
Compensation & Benefits
| Component | Amount (PKR) |
|---|---|
| Base Salary | 100,000 – 150,000 / month |
| Performance Bonus | Up to 50% of base (quarterly) |
| Total CTC (Top Performer) | PKR 2.5 – 4+ million / year |
Perks
- Fuel + Phone Allowance
- Health Insurance
- Learning Budget (courses, certifications)
- Free foodpanda Credits
- Fast-Track Growth: KAM → Senior KAM → Head of Vendor Growth
Why Join foodpanda?
- Speed: We move faster than the competition
- Ownership: You build from scratch and own the results
- Impact: Your vendors = millions in GMV
- Culture: No bureaucracy — just results, fun, and growth
How to Apply
Send via Email or WhatsApp:
- Your CV
Email: careers.pk@foodpanda.com